Refund policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You must also provide your receipt or other proof of purchase.

To start a return, please contact us at info@equestrianstoreus.com. Returns must be sent to the following address:

6543 West Rogers Circle N 3
Boca Raton, FL 33487
United States

Items sent back to us without first requesting a return will not be accepted. If your return is approved, we will provide a return shipping label and instructions on how and where to send your package.

Damages and Issues

Please inspect your order when you receive it and contact us immediately if the item is defective, damaged, or incorrect. We will review the issue and work with you to resolve it.

Non-Returnable Items

We cannot accept returns for:

  • Sale or clearance items.
  • Gift cards.
  • Custom or personalized products.
  • Items that have been worn, used, washed, altered, or damaged after delivery.
  • Items that are not returned with their original tags or packaging.

Please contact us if you have questions about whether a specific item is eligible for return.

Exchanges

The fastest way to receive a different item is to return the item you have. Once the return is approved, you may place a separate order for the replacement item, subject to availability.

Refunds

We will notify you after we receive and inspect your return and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@equestrianstoreus.com.

Contact

If you have questions about this Return and Refund Policy, please contact us at info@equestrianstoreus.com.