Shipping policy

AT EQUESTRIAN STORE, we strive to process and ship your order as quickly as possible.

1. Processing and Shipping Times

  • Order Processing: All orders are processed and shipped within 1 to 3 business days (Monday through Friday, excluding holidays). You will receive an email confirmation with your tracking number as soon as your package is dispatched.

  • Estimated Delivery Times:

    • Standard Shipping: 5 to 7 business days.

    • Express Shipping: 2 to 3 business days.

2. Shipping Costs

  • Free Shipping: We offer free standard shipping on all orders over $100.

  • Flat Rates:

    • Standard Shipping: For orders under $100, the flat rate is $7.99.

    • Express Shipping: The flat rate is $15.99.

The exact shipping cost will be calculated and displayed on the checkout page before you finalize your purchase.

3. Tracking Your Order

Once your order has been shipped, we will send you an email with a tracking number. You can use this number to track the status of your package directly on the courier's website.

 

Important Notes

 

  • Shipping Address: It is the customer's responsibility to ensure that the shipping address is correct and complete. We are not responsible for packages lost due to incorrect address information.

  • Delays: Delivery times are estimates. We are not responsible for delays caused by the carrier, weather conditions, or any other circumstances beyond our control.

  • Taxes and Duties: For international shipments, the customer is responsible for any import fees or customs duties that may be applied